Sometimes a memo or a tag is required to be written when making deposits/withdrawals of certain currencies, such as MOBI, XLM, BTS, GXS, EOS and XRP.
How to tell if a memo or a tag is required?
① When making a deposit or a withdrawal, if you do not see that there is a box for a memo or a tag on the page, a memo or a tag is not reuqired.
② If you do see a box for a memo or a tag on the page, it means a memo or a tag is required.
When making a deposit from other platforms or wallets to Gate.io, please fill in a memo or a tag if required to make it easier for us to confirm the deposit. It can occur that funds do not arrive at the recipient address when the required tag or memo is left blank.
How to make a deposit on app: (depositing XLM from Wallet.io to Gate.io as an example)
Step 1: Open your wallet on Wallet.io. Click on the top-right "+" icon to add new coins to coin list.
Step 2: Search “XLM" and add it to configurations.
Step 3: Go to the detail page of XLM. Click on "Send".
Step 4: Fill in the recipient address, deposit amount and the required memo.
Step 5: Open Gate.io mobile app and log in to your account. Go to "Wallet" on the bottom right of the front page and click on "Deposit".
Alternatively, you can also go to "Spot Account". Enter and search "XLM". Then click on "Deposit".
Step 6: Make sure that "Deposit to address" is selected. Here you can see the deposit address of XLM and the memo which you can scan or copy.
Step 7: Copy the XLM deposit address and memo. Paste them on the deposit page in Wallet.io. When the deposit amount is also filled in, click on "Send".
Step 8: After the deposit is completed, you can click on the top-right ledger icon to view deposit details.
How to make a withdrawal on app: (withdrawing XLM as an example)
When making a withdrawal, if the recipient platform requires a certain tag or memo, please fill in the tag or memo as required.
Step 1: Open Gate.io mobile app and log in to your account. Go to "Wallet" and click on "Withdraw".
Alternatively, you can also go to "Spot Account". Enter and search "XLM". Then click on "Withdraw".
Step 2: Make sure that "Withdraw to Address" and the right coin are selected. Fill in the required information correctly (recipient address, withdrawal amount and the correct memo). Then click on "Withdraw to address".
Step 3: Input your fund password, SMS verification code and Google verification code. Then confirm the withdrawal.
Step 4: After the withdrawal is completed, click on the top-right ledger icon to view withdrawal details.