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Deposits & Withdrawals Requiring Memo Or Tag (on APP)
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Guide to Deposit Self-Service Acceleration (APP)
Updated at:64 days 18 hours ago
In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, Gate.io has launched the "self-service acceleration" feature. When making a deposit, if it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-service acceleration" feature to accelerate the process.
Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket: https://www.gate.io/en/help/guide/common/23119)
How to use the self-service acceleration feature
Step 1: Open Gate.io app and log in to your account. Click on "Wallet" on the bottom menu bar. Click on "Deposit" or go to "Spot Account"-"Deposit".
Step 2: Select the coin you want to deposit. Click on "Speed it up".
Step 3: Select the chain. Then click on "Submit a request for accelerated recharge".
Step 4: Input the transaction hash (TxID) and click on "OK".
Step 5: Wait patiently after submitting the request for acceleration.